Everyday Banking Advisor (Toronto)

Overview

One of Canadas top five banks wants you to join the team in Toronto!

We are looking for individuals coming from a corporate or customer service background to join the team and receive paid training to become a Bilingual Everyday Banking Advisors (English + Cantonese or English + Mandarin).

This is an initial contract role with the intent to go permanent and grow within the bank.

Below is a brief overview of the role. Please send your resume (Word or PDF) to jammarti@teksystems.ca

ROLE:  BILINGUAL EVERYDAY BANKING ADVISOR (ENGLISH + MANDARIN OR CANTONESE)
DURATION : INITIAL 12 MONTH ENGAGEMENT

SCHEDULE: Full availability Monday to Sunday for five 8 hour shifts during 7am-2am EST
LOCATION: 4 DAYS WORK FROM HOME + 1 DAY A WEEK IN OFFICE In MISSISSAUGA

Paid Virtual Training – 12 weeks

RATE : $25 PER HOUR T4 (including training)

Must Haves:

1. Bilingual in English and Mandarin/Cantonese
2. 1 year+ of fast paced customer service experience (call centre, fast paced retail, etc.)
3. Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation

Job Description

• Taking 40-60 inbound calls from clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact (inquiries include but not limited to: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc).
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Day to day activities include, account opening, assisting with mortgages payments/double payments, pre approvals for credit limits and overdraft protection, help on changing passwords, charge inquiries on credit card etc.